Order terms
Last updated August 2026. These are the terms we work to, nothing here is a surprise if you have spoken to us.
Quotes and booking
Quotes are valid for 14 days. A booking is confirmed only when the deposit has been received, an enquiry, a quote, or a verbal agreement does not reserve your date.
Deposits and payment
- A 40% deposit confirms your order and reserves the date.
- The balance is due at delivery or pickup.
- For wedding cakes, the balance is due one week prior to the wedding date.
- Deposits are non-refundable, because reserving your date means declining other orders.
- For weddings and quinceañeras booked several months ahead, the balance can be split into instalments by arrangement.
Changes
Minor design changes can usually be accommodated up to two weeks before the event. Changes after that depend on what has already been made, sugar flowers and modelled figures are often built weeks in advance. Increases in size may not be possible at short notice. Any change that increases cost will be quoted before we proceed.
Cancellations
Deposits are non-refundable. If you cancel more than 30 days before the event and we are able to fill the date, we will do our best to transfer the deposit to a future order. Any balance already paid above the deposit is refunded.
Delivery, collection and set-up
- Tiered and sculpted cakes are delivered and assembled on site. They are not available for collection.
- Single-tier cakes may be collected by appointment.
- Delivery is quoted by distance and is included on two-tier cakes and above within Tampa.
- Someone must be available to receive the cake at the agreed time and place.
- Once a cake has been delivered and set up, or collected, responsibility for it passes to you. We cannot be responsible for damage caused after handover. Including heat, movement, guests, or an unstable table.
Allergens
We bake in a kitchen that handles wheat, dairy, eggs, peanuts, tree nuts and soy. While we take dietary requests seriously and will accommodate what we can, we cannot guarantee any cake is free from traces of any allergen. If an allergy is severe, please tell us, we would rather decline the order than take the risk.
It is the customer's responsibility to inform their guests of ingredients and allergens. We will provide a full ingredient list on request.
Storage and freshness
Cakes are baked fresh for your date and are at their best on the day. Keep cakes cool and out of direct sunlight. Tres Leches and cream-filled cakes must be refrigerated until approximately one hour before serving. Non-edible supports (dowels, boards, ribbon, wires, toppers) will be identified at handover and must be removed before serving.
Design
Every cake is handmade, so small variations from a reference photo or sketch are normal and expected. Where a design is inspired by an image you provide, you confirm you have the right to use it. Colours may vary slightly from screen or fabric samples.
Photography
We may photograph your cake before delivery and use those images in our portfolio and on social media. We never include your personal details. Tell us if you would prefer we did not and we will not.
Contact
Little Cake Shop, Tampa, FL 33607 · littlecakeshop2024@yahoo.com · 813-421-1095